Contact Us

If you have any question or issue considering any type of matter, please feel free to inform us about your concern by using the form below.

We also respond to questions via direct message on our Facebook page.

We will reply to your message within 24 hours after receiving it to give you the best possible shopping experience.

Frequently Asked Questions

I still haven't received my order is this normal?

Sometimes the delays for regular mail are longer than normal, depending on busy periods or statutory holidays. At this time, it is normal to observe a longer delivery time. If however after 30 days you have not received anything, contact us and we will check the status of your order.

I made a mistake in my delivery address is it too late?

We accept order changes within 12 hours of placing an order. If you contact us after that timeframe, there is a very high probability that the package has already been sent, and that it is no longer possible to change the order.

Shipping conditions

Adana Jewelry is not responsible for additional customs fees upon receipt of your package. Please check with your customs office to avoid additional charges. If your order arrives damaged, please contact us immediately so we can resolve the issue.

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Frequently Asked Questions